Shipping & Returns

 

Shipping Information

  • For orders up to $224, UPS Ground Shipping/ UPS SurePost is a flat rate of $12.

  • For orders totaling $225-325, UPS Ground Shipping/UPS SurePost is a flat rate of $26.

Dog Bed UPS Ground Shipping prices:

  • Small Bronson $32, Medium Bronson $68, Large Bronson $78

  • Small Maggie $58, Medium Maggie $68

  • Small Lila $38, Medium Lila $62

  • Pippa $58

  • Mason $78

  • Two or more beds $119

Returns & Exchanges

We hope you love your new Neely's Nest purchase! If you are not completely satisfied, we will gladly offer an exchange or refund for the price of the merchandise, less shipping, within 30 days of receipt. We regret that we cannot pay return shipping costs unless the item is shown to be defective. Proof of purchase is required for a refund. If you have purchased a Neely's Nest product from a store other than our website, please contact that retailer directly for their return policy.  

All returned products must be in resalable condition and must not have been used, chewed, altered, washed or damaged in any way. Merchandise must be free and clean of all pet hair. The bed should be returned in the original box and packed well with the original packing material. The customer is responsible for any damages incurred due to insufficient packaging. We recommend a trackable shipping method to avoid unnecessary delays or issues with your shipment.  

To begin the return/exchange process, please fill out our online return/exchange request form. We will contact you with a return authorization number. We cannot accept returns without a prior return authorization. Once you receive your return authorization code, please write the number on the outside of the returning package along with a detailed packing list inside the box of the items you are returning.

When will I receive my refund?

All returns are reviewed before we initiate a refund. This process can take 1-2 business days upon receipt. Once approved, we will send an email confirming the refund.